Who we are

Suggested text: Our website address is: http://ginouecafebakery.com.

INFORMATION USE

Maison G’Noue Bakery, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or use our services..

This Privacy Policy explains how we collect, use, and protect information obtained through our website and related services.

By using our website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy. We may update this policy from time to time to reflect changes in our services, technology, or applicable privacy requirements. Any updated version will be posted on this page with a revised effective date.

REGISTRATION

Creating an account is not required to browse our website or, where available, place an order. However, registering an account may make future purchases faster and more convenient.

When you create an account, we may collect information such as your name, email address, telephone number, and other information necessary to manage your account.

This information may be used to communicate with you regarding your account, orders, requests, or services.

ORDERS

When you place an order for products or services, we collect the information necessary to process and fulfill your request.

This may include your name, email address, telephone number, billing information, delivery address, pickup information, order details, and other information required to complete your purchase.

Payment information may be processed securely through third-party payment providers. We use the information associated with your order to process payments, prepare and deliver your products, communicate with you, provide customer service, and address any issues related to your purchase.

You may receive an order confirmation or other service-related communications after completing a purchase.

CUSTOM ORDERS

For custom cakes, desserts, event orders, or personalized products, we may request additional information to properly prepare your order.

This may include your event date, number of guests, design preferences, flavors, inscriptions, decoration requests, delivery or pickup details, and other instructions you choose to provide.

This information is used only as reasonably necessary to communicate with you and prepare the products or services you requested.

SURVEYS, CONTESTS AND PROMOTIONS

From time to time, Maison G’Noue Bakery may offer contests, promotions, surveys, giveaways, or other interactive activities through our website or social media channels.

Participation is generally voluntary. If you choose to participate, we may request information such as your name, email address, telephone number, or other information required for the particular activity.

The information collected may be used to administer the promotion, contact participants, deliver prizes, understand customer preferences, or improve our products and services.

If a specific contest or promotion includes additional privacy terms, those terms may apply to information collected as part of that activity.

REFERRALS

If we offer a referral feature that allows you to recommend Maison G’Noue Bakery to another person, you may be asked to provide the recipient’s name or email address.

You should only provide another person’s contact information if you have their permission to do so.

Any referral information will be used solely for the purpose for which it was provided and handled in accordance with applicable privacy requirements.

USE OF INFORMATION

Maison G’Noue Bakery collects and uses personal information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Managing customer accounts
  • Responding to questions and requests
  • Preparing custom orders
  • Coordinating deliveries and pickups
  • Processing payments
  • Providing customer support
  • Communicating important information about orders or services
  • Sending promotional communications where permitted and where you have provided the appropriate consent
  • Improving our website, products, and customer experience
  • Detecting and preventing fraud, misuse, or unauthorized activity
  • Complying with legal and regulatory obligations
  • We may also collect technical information about how visitors interact with our website, such as pages viewed, browser type, device information, approximate location, IP address, and general website activity.

This information may be used in aggregated or otherwise non-identifying form to understand website usage, analyze trends, improve our website, and enhance our products and services.

COMMUNICATIONS

Promotional Offers and Updates

If you choose to receive marketing communications from Maison G’Noue Bakery, we may occasionally send you information about new products, seasonal offerings, promotions, special events, discounts, or other updates.

You may unsubscribe from promotional communications at any time by using the unsubscribe option included in the message or by contacting us.

Newsletters

If you subscribe to our newsletter, we may use the email address and name you provide to send you newsletters and other permitted communications.

You can unsubscribe at any time using the unsubscribe instructions included in our emails.

Service-Related Communications

We may contact you when necessary to provide information concerning a transaction or service you have requested.

Examples may include order confirmations, changes to an order, pickup or delivery information, appointment details, payment issues, or other important service notifications.

Because these communications may be necessary to provide the requested service, they may not be treated as promotional communications.

Customer Service

When you contact Maison G’Noue Bakery, we may use the information you provide to respond to your inquiry, provide assistance, manage your request, and communicate with you through the contact method you have provided.

COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand visitor activity, and provide a better user experience.

These technologies may collect technical information such as your browser type, device, pages visited, approximate location, and interactions with our website.

Certain third-party services used on our website may also place cookies or use similar technologies for analytics, security, payment processing, advertising, or other functionality.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some features of the website.

CUSTOMER PROFILES AND PURCHASE HISTORY

Information associated with your account, orders, preferences, and interactions with Maison G’Noue Bakery may be used to better understand your needs and improve the customer experience.

For example, order history may help us respond to customer service requests or provide information relevant to previous purchases.

We do not use customer profiles for purposes unrelated to our business operations without an appropriate legal basis or consent where required.

AGGREGATED INFORMATION

Maison G’Noue Bakery may use aggregated or anonymized information to understand general customer and website trends.

For example, we may analyze information such as the number of website visitors, popular products, general purchasing trends, or website traffic patterns.

Where information has been properly aggregated or anonymized so that individuals cannot reasonably be identified, it may be used for analytics, business planning, website improvements, and other legitimate business purposes.

PERSONALLY IDENTIFIABLE INFORMATION

Maison G’Noue Bakery does not sell your personal information.

We may disclose personal information to trusted service providers when reasonably necessary to operate our business or provide services you have requested.

These providers may include payment processors, website hosting providers, e-commerce platforms, delivery services, email providers, analytics providers, scheduling services, and other vendors supporting our operations.

We may also disclose information when required or permitted by applicable law, to comply with a legal obligation, protect our rights, prevent fraud or unauthorized activity, or protect the safety of our customers and business.

We limit information shared with service providers to what is reasonably necessary for the relevant purpose.

DATA SECURITY

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, electronic system, or method of transmitting information over the Internet can be guaranteed to be completely secure.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business records, resolve disputes, and comply with applicable legal obligations.

When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, as appropriate.

CHILDREN AND PRIVACY

Our website is intended for a general audience.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

Parents or legal guardians should supervise children’s use of online services and should contact us if they believe a child has provided personal information to us improperly.

YOUR PRIVACY CHOICES

Depending on applicable privacy laws, you may have rights concerning the personal information we hold about you.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Withdraw consent where applicable

  • Request information about our handling of your personal information

  • Request deletion or destruction of information where permitted by law

  • Make a privacy-related complaint or inquiry

To make a privacy request, please contact us using the information provided below. We may take reasonable steps to verify your identity before processing certain requests.

CHANGES TO THIS POLICY

Maison G’Noue Bakery may revise this Privacy Policy periodically.

Any changes will be posted on this page, and the “Last Updated” date will be modified accordingly.

We encourage you to review this page periodically to remain informed about how we handle personal information.

CONTACT US

If you have questions about this Privacy Policy, wish to make a privacy request, or have concerns about how your personal information is handled, please contact us.

Maison G’Noue Bakery
Email: contact@ginouecafebakery.com
Phone: +1 (857) 234-9880